Policies

Shipping Policy

• Orders will only be shipped to addresses within the United States.
• Orders for in-stock items will ship within two (2) business days. Orders placed after 3:00pm Central time may not be processed until the next business day.
• All orders will be shipped via UPS. We ship UPS Ground to the continental U.S. Standard costs are based on weight.
• For UPS Ground delivery, you can get an estimate of delivery time by visiting the UPS Time-in-Transit map and entering origin zip code 61032.
• Note: Delivery to street addresses only. UPS does not deliver to Post Office Boxes.

Privacy Policy

• Highland Community College Bookstore is committed to protecting the privacy of our customers. Information collected is used solely for processing your order. All information you provide to us electronically is kept confidential and will not be applied in ways to which you have not consented. We will not sell or disclose any information that identifies you to a third party.
• We also collect information about your use of our site through the application of “cookies.” This information helps us customize our Web site and allows us to statistically monitor how many people are using our site and for what purpose.
• Encryption is used for the transfer of data. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites.

Sales Tax

• Per Illinois Policy: Orders shipped to an Illinois address will be charged 6.75% sales tax on the order. For orders shipped to any other state no sales tax will be charged.

Return Policy

HCC BOOKSTORE RESERVES THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET POLICY CONDITIONS

FORMS OF PAYMENT for Returns:

• Cash/check = cash refund or HCC Check
• Credit/debit card = Refund back to card. Please present card used.
• Financial Aid = Items must be deleted from your voucher/account.

Textbook Return Policy

• Texts must be returned by the LAST REFUND Deadline. SEE IMPORTANT DATES.
• RECEIPT REQUIRED from self-pay students.
• Financial Aid Students: Items are deleted from voucher/account.
• New books must be in new condition, including cover, and no marks of any kind.
• All supplementary materials, media, and code cards are unopended/unused.
• Computer Math License text packages with code cards are not opened.
• Magazine Subscriptions: Return original form.
• Chemistry & assorted guides must be returned within a day.
• Online class text: Check with bookstore Manager for last return date
• Columbia College: Students must check with Columbia for last return date.

Textbook Return Deadlines (Regular Full Semester Classes)

Week 1 = 100% as long as the following conditions are met:

• You must present your cash register receipt.
• There may be NO marks in your books.
• Shrink wrapped books are unopend.
• Pin codes or pass codes have not been opened or used.
• Iclickers are covered under the "Text Return" Policy.

Week 2 = You must have dropped your class first AND a current schedule must be presented with return.

Textbook Return Deadlines (5 Week Classes)

1st day of class = 100% Per Policy Terms
2nd day of class = You must have dropped your class first AND a current schedule must be presented with return.

Textbook Return Deadlines (8 Week Classes)

1st & 2nd day of class = 100% Per Policy Terms
3rd & 4th day of class = You must have dropped your class first AND a current schedule must be presented with return.

General Merchandise

• RECIPT REQUIRED
• May be returned unopened/unused within two weeks from the date of purchase.

Software and Hardware

• HCC Bookstore may provide available technical and warranty information as a courtesy.
• CUSTOMER is responsible for product: Registration, additional technical requirements, and warranty information.
• Box or package must be returned unopened.
• Return is made within 2 weeks from the date of purchase.
• Special Order items cannot be returned.
• Self-pay students: Receipt required.
• Items returned will be examined within two weeks. Proven defectives will be replaced with identical items only, per manufacturer policy. If we refuse a return, you must contact the manufacturer directly.
• No cash refunds or store credit.